Privacy Policy
Last updated 26 October 2026
This policy explains what personal information Feed Zone collects through this website, why, and the choices you have. We follow South Africa's Protection of Personal Information Act (POPIA).
Who we are
Feed Zone is a coffee shop at 19 Lambert Road, Berea, Durban 4001. We are the "responsible party" for the personal information described here.
What we collect
- Your account: your name and email address, and your password (stored scrambled, so nobody can read it) or the details needed for passkeys or Google or Apple sign-in.
- Sign-in records: your IP address and the type of device and browser you used, so we can keep your account secure.
- Loyalty, runs, rides and events (when they launch): points, rewards, visits and event entries linked to your account. We'll update this policy before any of these go live.
- Anything you send us, such as a message or a question.
You can look at the menu, hours and map without giving us any personal information.
Why we use it
- To create your account, sign you in and keep it secure.
- To run loyalty rewards and events you choose to join.
- To send emails you need, such as sign-in links and password resets.
- To send news and offers, only if you have agreed. You can stop these at any time.
- To prevent fraud and abuse, and to meet our legal obligations.
Cookies
We use one essential cookie to keep you signed in. We don't use advertising or tracking cookies. The Google map on our home page is provided by Google and may set its own cookies; see Google's privacy policy.
Who we share it with
We never sell your personal information. We share it only with:
- Service providers that host this website and its database and deliver our emails, who may use it only to provide that service to us.
- Google or Apple, if you choose to sign in with them.
- Authorities, where the law requires it.
Some of these providers may store information outside South Africa. When that happens we make sure it is protected to the standard POPIA requires.
How long we keep it
We keep your information while your account is open. When you ask us to close it, we delete your personal information within a reasonable time, except records the law requires us to keep.
How we protect it
We use encrypted connections, store passwords scrambled, and limit access to the people who need it to run Feed Zone. No system is perfectly secure, but we will tell you and the Information Regulator if a breach affects your information.
Your rights
Under POPIA you can:
- ask what personal information we hold about you, and get a copy;
- ask us to correct it or delete it;
- object to how we use it, or withdraw your consent;
- opt out of marketing at any time;
- complain to the Information Regulator if you're unhappy with how we've handled your information.
Children
Accounts are for people 18 and over. Anyone younger needs a parent or guardian's permission.
Changes
We'll update this page when our practices change, and tell account holders about important changes. See also our Terms and Conditions.
Contact us
Ask us in person at Feed Zone, 19 Lambert Road, Berea, Durban 4001.